What is the difference between FBM and FBA? Why choose FBM with Umbria Hub?

With FBA (Fulfillment by Amazon), you send goods to Amazon warehouses and Amazon manages logistics. With FBM (Fulfillment by Merchant), you ship directly and retain control of your goods. Umbria Hub can manage the FBM workflow around the handling times configured in the account and the agreed service conditions.

How do you manage the required times for FBM orders?

During onboarding, operating workflows are aligned with the handling times set in the account. Priorities, tracking uploads and anomaly management depend on the agreed configuration and service conditions.

Which Amazon marketplaces do you support?

Supported marketplaces, shipping documents and required labels are verified during onboarding around the accounts, destination countries and couriers in use.

How does the eBay integration work?

The eBay connection is configured during onboarding. At that stage, we verify the account, sites in use and the required flows for orders, tracking and stock.

How are returns from Amazon and eBay handled?

We receive the physical return at the warehouse, carry out a quality check based on the criteria you defined (resaleable, to be reconditioned, to be discarded) and act accordingly: restock, refurbishment or disposal. We provide a report for every return received.

Amazon / eBay Integration

Sell on Amazon and eBay, we handle the logistics

We connect Amazon FBM and eBay workflows to logistics operations, configuring orders, tracking, stock and returns around the accounts and marketplaces in use.

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Compatibility: Accounts, marketplaces, configuration and supported workflows are verified during onboarding.

Features

Everything you need from the Amazon / eBay integration

FBM workflow management

Workflows are configured around the handling times set in the seller account and the operating rules agreed during onboarding.

Amazon integration

Order receipt, tracking updates and stock management are configured around the account and marketplaces in use.

Multi-marketplace management

Marketplaces, shipping rules and required documentation are verified during onboarding for each destination country.

Amazon-compliant tracking

Tracking numbers are uploaded to Amazon orders automatically in the formats required by the marketplace, reducing the risk of account penalties.

eBay integration

The account connection is configured to capture orders and update tracking and stock around the agreed workflows.

Marketplace returns management

We receive returns from Amazon and eBay, carry out quality control and handle restocking or disposal based on the instructions you defined.

Risk-free FBM

FBM without risk for your seller account

Selling on Amazon with FBM means your metrics depend directly on logistics quality. A shipping delay or missing tracking can lower your Order Defect Rate and put your seller account at risk.

Configured handling times — the operating workflow is aligned with the handling times set in your Amazon account and the agreed conditions.
Automatic tracking — the tracking number is uploaded to the Amazon order automatically, before the marketplace deadline.
Multi-marketplace — accounts, countries and documentation are verified during onboarding.
eBay integrated — orders, tracking and stock are connected around the agreed configuration.

Coordinated logistics management helps protect the operating metrics of your marketplace accounts.

Amazon and eBay order flow with Umbria Hub

From integration to day-to-day logistics

The Amazon / eBay integration connects your sales channel to Umbria Hub's 3PL logistics service. Depending on your needs, you can outsource the outsourced warehousing for eCommerce or choose end-to-end eCommerce logistics management, from inbound goods to shipping and returns across Italy.

Using a different platform?

We also configure integrations with WooCommerce, Magento, PrestaShop, Amazon and eBay. Custom API-based connections are assessed during onboarding.

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FAQ

Frequently asked questions about the Amazon / eBay integration

Everything you need to know about third-party warehousing, eCommerce fulfillment and Umbria Hub services.

Entrust us with your logistics,
you focus on growing your business

Discover how our expertise and advanced technology can optimise your supply chain, reduce costs and improve customer satisfaction. We are ready to support you at every stage of the logistics process, providing tailored solutions for your business needs.

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