3PL and Outsourced Logistics for eCommerce
One partner for your outsourced logistics operations
Umbria Hub is a 3PL logistics provider for eCommerce businesses, operating from a warehouse in Umbria and serving the Italian market nationwide. In a 3PL model, the retailer entrusts a partner with an agreed scope of activities, operational responsibilities, service levels and exception handling. For a coordinated view of warehousing, orders, fulfillment, shipping and returns, explore the complete eCommerce logistics service; for the outsourcing model, read what a 3PL is and how it works for eCommerce. If the requirement mainly concerns stock and order preparation, see our outsourced warehouse. To assess scope, volumes and configuration, request a tailored quote.
Defined responsibilities
Activities, required data, handling rules and contact points are clarified before operations begin.
Agreed service levels
Timing, priorities, measurement and exceptions are set out in the proposal and, where applicable, formalised in the contract.
Clear commercial model
The quote details the applicable items for storage, movements, order preparation, shipping and requested services.
The service
What to entrust to a 3PL and how to manage it
Choosing a 3PL means transferring operational activities and responsibilities to a specialist partner. The scope may include receiving, storage, inventory, order preparation, shipping and returns. For a concise view of the individual stages, explore our eCommerce logistics overview.
During onboarding, the parties define who supplies product data, inbound forecasts, packing instructions and returns rules. The partner configures the agreed operational workflows and related checks. This distinction reduces ambiguity and makes the service measurable.
System integration connects the store, WMS and shipping updates. Compatibility, exchanged data, update frequency and exception handling are tested against the actual configuration before go-live. Couriers, tracking, transport times and anomalies are covered in the eCommerce shipping page.
Growth and peaks require planning: forecasts, incoming goods, priorities and resources are coordinated in the operating plan. The commercial model remains linked to the requested activities and is described in the quote together with the applicable terms.
Ready to define a logistics outsourcing model?
Request a free quote: we assess the activities to entrust, responsibilities, service levels and conditions for the 3PL project.
Request free quote3PL onboarding
From the initial assessment to operational launch
The service is set up around the eCommerce business's actual workflows, avoiding the transfer of undefined processes into the warehouse. 3PL onboarding covers:
- 🧭 Initial assessment — volumes, catalogue, destinations, seasonality and operating rules
- 📋 Service plan — responsibilities, included activities, service levels and commercial items
- 🔗 System configuration — store connection and testing of order, stock and tracking workflows
- 📦 Operational launch — stock transfer, initial checks and go-live of the agreed process
After go-live, volumes and issues are reviewed so that the plan can adapt to growth and scheduled peaks.
Systems and data
Connections and responsibilities in the 3PL operating model
The store, WMS and any business systems enter the scope agreed with the partner. Data sources, checks, update frequency and exceptions are defined during onboarding.
Explore available integrations →Why choose Umbria Hub 3PL logistics
Operating scope
Activities entrusted to the partner and those retained by the client are defined before launch.
SLAs and measurement
Timing, priorities, indicators and exceptions are described in the terms applicable to the service.
Volume planning
Average volumes, inbound goods, seasonality and expected peaks are shared to organise the operating plan.
Data responsibilities
Product data, orders, stock and updates require agreed sources, checks and responsibilities between the parties.
Exception handling
Anomalies, escalation paths and contact points are included in the operating rules for the 3PL relationship.
Service review
Available reporting supports reviews of service levels and issues that need to be reassessed.
Considering switching to 3PL?
The transition requires a clear scope: entrusted activities, data, responsibilities, SLAs, exception handling and commercial terms.
FAQ
FAQ — 3PL Logistics
The most frequently asked questions about our 3PL (Third Party Logistics) service.
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Tell us about your logistics needs. We will get back to you within 24 hours with a tailored proposal.