More time for your online store
Delegate picking and packing so your team can focus on products, sales and marketing, with fewer warehouse tasks to organise each day.
eCommerce Logistics: From Warehouse to Delivery
Warehousing, order preparation, shipping and returns for your online store
We coordinate your online store's logistics, from inbound goods to returns. With My Umbria Hub you follow stock and orders; our team supports you with day-to-day logistics operations.
A clear definition
What eCommerce logistics is
eCommerce logistics is the set of activities that takes an online purchase from the warehouse to the customer: receiving goods, managing stock, preparing orders, shipping and handling returns. Fulfilment covers order preparation and dispatch, including picking products, packing them and handing the parcel to the courier.
When these activities and their operating responsibilities are entrusted to an external provider, this is a 3PL model. Explore the 3PL operating model → Read the guide →
The benefits
The benefits of outsourcing eCommerce logistics
When preparing parcels takes time away from sales, space becomes tight or you sell through several channels, an external logistics partner can help you organise the work and keep control of your store.
Plan space and seasonal peaks
Plan warehouse space and order preparation with a logistics partner. Together we assess average volumes, promotions and seasonal peaks before launch.
Keep stock and orders under control
My Umbria Hub brings together stock, orders and reports. Connecting sales channels reduces manual data entry and helps your team follow warehouse operations.
The operating workflow
How we manage warehouse, orders, shipping and returns
We coordinate goods and order information through one workflow. Before launch, we agree checks, packaging, timing and returns procedures for your products.
1
Receiving and warehouse management
We unload goods on pallets or as individual parcels, then register and place them in the warehouse. We handle uniform or mixed parcels and individual items with non-standard packaging. Stock and movements are recorded in the WMS.
What you can follow and plan
You can consult products, stock and movements in My Umbria Hub.
2
Order preparation
We pick the products in the order, check them and prepare the packaging and label.
What you can follow and plan
Monday to Friday, orders received before the cut-off with goods already in stock are prepared and handed to the courier the same day. Courier delivery times depend on the destination and service selected.
3
Shipping and monitoring
We hand the prepared parcel to the courier and follow the shipment through tracking. We handle failed deliveries and exceptions under the agreed shipping conditions.
What you can follow and plan
You can consult shipment status and tracking. Preparation and courier transport times are agreed separately.
4
Returns handling
We receive returned goods, carry out a quality check and send you photos. We record the return: items suitable for sale are returned to available stock according to your instructions; other items follow the agreed handling procedure.
What you can follow and plan
You receive the information needed to assess the return and decide the customer refund.
Checks and parcel customisation
Quality checks with photos
An additional quality check with photos can be arranged for incoming products. The images help you assess their condition and decide how to handle any issues.
FIFO, batches and expiry dates
Non-perishable goods follow FIFO: the first goods received are picked first. Products with batches and expiry dates follow FEFO, prioritising the earliest expiry.
Documents and customised parcels
We can print and insert documents and add gadgets, samples or shopping bags. We also prepare gift parcels or customised boxes.
Inventory reconciliation
We provide an inventory reconciliation service with email notifications to keep you informed about stock checks.
Explore individual stages in eCommerce warehousing , eCommerce shipping , or review responsibilities and service levels in the 3PL model .
My Umbria Hub - our WMS software
My Umbria Hub: control of your logistics
My Umbria Hub is our warehouse management software (WMS). While we handle the goods, you use the customer portal to consult stock, orders and reports and follow the progress of your logistics.
Catalogue, stock and orders
Consult products and SKUs, available stock, warehouse movements and orders in preparation from the customer portal.
Reporting
Analyse inbound goods, outbound goods, stock and charges by period. Export reports in PDF or Excel to support purchasing and logistics decisions.
Tracking and notifications
Follow shipment status and tracking alongside your orders. Receive low-stock, return and return-to-sender notifications, plus a daily report of failed deliveries.
We define connections, reports and notifications around your store's workflow. You can see the features and screenshots on the dedicated software page.
Operational support
Customer support for you and your eCommerce team
We support you and your team with inbound goods, orders, shipping and returns. When a logistics issue arises, we help you check its status and coordinate the agreed action with the warehouse or courier. You have the information needed to respond to your shoppers.
Your sales channels
Integrations with eCommerce stores and marketplaces
My Umbria Hub connects catalogue, orders, stock and tracking with Shopify, WooCommerce, Magento, PrestaShop, Ecwid, Wix, Odoo, Amazon and eBay. Data flows are configured for the platform you use; proprietary systems can be assessed for connection through API and webhooks.
Explore integrations →
Costs and efficiency
How to optimise eCommerce logistics costs
Costs depend on order volumes, warehouse space, product dimensions and the activities required. To assess the opportunity for savings, we review the complete flow, from inbound goods to returns.
Stock and warehouse space
Stock data and movements help you plan replenishment and identify slow-moving products, limiting excess inventory and the space it occupies.
Packaging and shipping
Packaging suited to the product limits wasted material and unnecessary volume. Assess courier options by destination, weight, dimensions and required service.
Manual work and returns
Connecting orders to warehouse operations reduces repeated data entry. Product checks and inspection of returns help limit errors and recover goods suitable for sale.
Information needed
- Average orders and expected peaks
- Number of SKUs and average stock
- Product dimensions and weight
- Destinations and shipping frequency
- Returns and special handling
- Store, marketplaces and configuration
Cost items to compare
- Unloading, registration and storage
- Order preparation and additional order lines
- Packaging materials and custom handling
- Shipping and applicable surcharges
- Returns handling
Compare the total cost per order with in-house management at the same volumes and service level, including labour, space, software, materials and setup. Savings depend on your actual workflow. For shipping estimates, dimensions matter as well as actual weight. Calculate volumetric weight →
Request a quote for your volumesStarting your collaboration
Setup, startup programme and service conditions
You can start with just a few orders, with a simple setup process, preferential terms for startups and the opportunity to try the service before signing the contract.
No minimum handling volume
We don't require a minimum volume of incoming goods or a minimum number of shipments. You can start with just a few products and orders, based on your eCommerce needs.
A quick and simple start
We guide you step by step, from configuring My Umbria Hub and connecting your store to receiving your goods. Our team organises the initial activities to help you get started quickly.
Preferential terms for startups
If you're launching your eCommerce business, our dedicated startup programme offers preferential terms to make those first steps easier. Our team helps you organise logistics so you can focus on growing your business.
Contract and trial period
You can try our service before signing the contract, to see how we work and assess whether it's the right fit for your eCommerce business.
Your logistics partner
Why choose Umbria Hub for your eCommerce
Umbria Hub started with a simple idea: make logistics less complicated for people who sell online. The team brings experience gained at previous companies and applies it to a practical service shaped around each store.
Before launch, we review products, volumes and sales channels with you, then agree how inbound goods, orders, returns and connections will be handled. My Umbria Hub and support for the merchant complete the service, so you know how your logistics is organised and who to contact when you need help.
Getting started
How to start with Umbria Hub
Together, we choose the best solution for your business, connect your software to our WMS and get your logistics up and running!
- Step 1
Analysis
Products, volumes, destinations, returns and sales platform are assessed together.
- Step 2
Proposal
Included activities, applicable cost items, responsibilities and operating conditions are set out.
- Step 3
Configuration and test
Data and connections are prepared, the flow is tested and inbound goods are organised.
- Step 4
Launch
Operations begin after goods have been received and the agreed checks have been completed.
FAQ
Questions about Umbria Hub eCommerce logistics
Practical answers for your eCommerce business
Do you work with newly launched eCommerce stores? Are there minimum volumes?
Yes, we support you from your very first orders. We don't require minimum inbound or outbound volumes and offer preferential terms for startups to help you launch your business.
Which products can you handle for my eCommerce store?
We handle all product categories except food, which is currently outside the scope of our service. Let us take care of storage and order preparation, so you can spend more time on sales and growing your eCommerce business.
How quickly do you prepare my orders?
Monday to Friday, orders received before the cut-off with goods already in stock are prepared and handed to the courier the same day. The cut-off is the deadline for same-day dispatch. Delivery takes place afterwards and depends on the courier, destination and service selected.
Do you also handle returns and failed deliveries?
Yes, we receive and check returned products according to the agreed instructions, while you retain control over return authorisations and customer refunds. Failed deliveries are also handled under the agreed shipping terms. You can leave the physical logistics to us and focus on your customer relationships.
Can I connect my eCommerce store and the marketplaces I use?
Absolutely! My Umbria Hub connects your eCommerce store and marketplaces to our logistics service. Integrations include Shopify, WooCommerce, Magento, Amazon and eBay, among others. Tell us which platforms you sell on and we'll help you configure the connections for your store, so you can coordinate logistics across your sales channels.
What happens to my stock if I cancel?
You get all your goods and materials back through return shipments to the address you choose. We agree the timing and arrangements with you and handle preparation, helping make the transition straightforward and organised.
How does My Umbria Hub help me manage logistics?
My Umbria Hub is our warehouse management software. In the customer portal you can consult catalogue, stock, orders, shipment tracking and reports. Connections and notifications are configured for your store's workflow. The dedicated WMS page shows the features and screenshots; the software is also available independently of our logistics service.
Explore My Umbria Hub WMS software →Our couriers
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GLS -
SDA -
BRT -
TNT -
FedEx -
InPost
Start optimising your logistics today
After your request, we review products, volumes, destinations and sales channels to prepare a tailored proposal for your eCommerce business.
Request a quote