FAQ
Frequently Asked Questions About eCommerce Logistics
Everything you need to know about third-party warehousing, eCommerce fulfillment and Umbria Hub services.
We work with major Italian and European express couriers (BRT, GLS, DHL, UPS and Poste Italiane). The carrier is automatically selected according to the destination, weight, dimensions and service level chosen by the end customer.
With 2–3 weeks' notice, we coordinate a goods receipt plan with you and reinforce the dedicated team. Our warehouse is sized to absorb volume variations of up to 300% compared with the normal flow.
Yes. We handle pick and pack using either neutral packaging or branded materials supplied by you, including boxes, tape, tissue paper, inserts and personalised cards.
Under standard conditions, goods are received, checked, labelled and made available in the warehouse within 24–48 working hours of delivery.
Through our integrations with Shopify, WooCommerce, Magento, PrestaShop, Amazon and eBay, stock levels are automatically updated with every warehouse movement. When an order is fulfilled, stock is reduced in the store; reorder thresholds and low-stock alerts can also be configured.